Official player support
How can we help?
Find answers for route access, restoring purchases, language settings, audio, notifications, and saved progress.
Restore a route purchase
- Open HeartFrame and reach the route screen.
- Tap a locked route node from Node 10 onward.
- On the purchase screen, tap Restore Purchases.
- Confirm that the device is signed in with the Apple Account that made the original purchase.
Each route is a separate non-consumable purchase. Restoring purchases does not create a new charge.
Change the game language
- Open the Settings panel from the route screen.
- Select Language.
- Choose one language from the list.
HeartFrame supports 24 interface and story languages. Restart the app if a font or layout does not refresh immediately.
Audio or notification issues
- Check the Audio toggle in HeartFrame Settings.
- Make sure the device volume is audible and Silent Mode is not suppressing playback.
- Manage notification permission in iOS Settings → Notifications → HeartFrame.
- Restart HeartFrame after changing system permissions.
Progress and route switching
Route progress is stored separately for Eason, Jun-ho, and Lucien. Switching partners does not reset completed nodes or route choices.
If the current node does not appear correctly, close and reopen the route screen. Do not uninstall the app while troubleshooting local save data.
Contact support
Still need help?
Email support@YOUR-DOMAIN.com and include your device model, iOS version, game version, selected route, and a short description of the issue.
Support is provided by fun.game. Please do not include passwords, payment card information, or sensitive personal records.